SMART ODR
Online Dispute Resolution for securities market investors.
What is SMART ODR?
SMART ODR (Online Dispute Resolution) is a SEBI-mandated platform for resolving disputes between investors and market intermediaries online — without going to court. It is free, fast, and government-backed.
When to Use It
SMART ODR is Level 3 in the withSahib grievance redressal process. Use it if your complaint at Level 1 (withSahib internal) and Level 2 (SEBI SCORES) has not been resolved satisfactorily.
Your internal complaint (Level 1) was not resolved within 30 days
Your SEBI SCORES complaint (Level 2) did not yield a satisfactory resolution
You want an independent, neutral arbitration process
Official Platform
SMART ODR Portal
Visit the official SEBI-mandated SMART ODR platform to file your dispute online. The process is free and typically resolved within 21 days.
Go to SMART ODR Platform →A thirty-minute conversation with Sahib. To understand if this is the right fit — for both sides.
30-minute strategy call — limited slots — SEBI Registered Analyst